Course Summary

This CertPREP CompTIA A+ Core 2 course is based on a vendor-neutral exam that measures knowledge of industry-standard technology. It covers the basic concepts of PC or mobile device hardware, networking, virtualizations and clous computing, and troubleshooting hardware and network issues.

The goal of this course is to provide you with all the tools you need to prepare for the COMPTIA A+ Core 1 (220-1102) exam — including text explanations, video demos, lab activities, self-assessment questions, and a practice exam— to increase your chances of passing the exam on your first try.

Methodology:
  • Lessons
  • Video learning
  • MeasureUp Practice Test for CompTIA A+ Core 2 (220-1102). Practice Mode with remediation and Certification mode to simulate the test day experience.
Duration: 

Approximately 95 hours. Each learner will progress at their own rate.

Audience: 

Entry-level IT professional with knowledge equivalent to what is learned in 6 to 12 months of hands-on experience in a lab or in the field.

Prerequisites: 
  • 6 months to 1-year professional experience working with desktop PCs, laptops, and mobile devices.
  • Experience navigating through Windows and accessing the Internet.
  • Basic knowledge of macOS and Linux features.
Required course materials: 

Self-paced CertPREP CompTIA A+ Core 2 (220-1102) Courseware.

Course Outline:

Upon successful completion of this course, students should be able to:  

  • Compare and contrast Windows, macOS and Linux operating systems.
  • Discuss security measures and best practices.
  • Identify different software troubleshooting issues and solutions.
  • Describe operational procedures and best practices.

Lessons 1-5 are CertPREP CompTIA A+ Core 1 (220-1101) content.

Lesson 6: Operating Systems

  • Basic Features of Microsoft Windows Editions
  • Microsoft Command-line Tools
  • Microsoft Windows 10 Operating System (OS) Features and Tools
  • Windows 10 Control Panel Utilities
  • Windows Settings
  • Windows Networking Features on a Client/Desktop
  • Installation and Configuration Concepts
  • Understanding Common OS Types
  • OS Installations and Upgrades in a Diverse OS Environment
  • Common Features and Tools of the macOS/Desktop OS
  • Common Features and Tools of the Linux Client/Desktop OS

Lesson 7: Security

  • Security Measures
  • Wireless Security Protocols and Authentication
  • Malware Removal and Prevention
  • Social Engineering Threats and Vulnerabilities
  • Microsoft Windows OS Security Settings
  • Security Best Practices to Secure a Workstation
  • Securing Mobile Devices
  • Data Destruction and Disposal
  • Configuring Security on SOHO Networks
  • Configuring Browser and Relevant Security Settings

Lesson 8: Software Troubleshooting

  • Troubleshooting Common Windows OS Problems
  • Troubleshooting Common PC Security Issues
  • Best Practice Procedures for Malware Removal
  • Troubleshoot Common Mobile OS and Application Issues
  • Troubleshoot Common Mobile OS and Application Security Issue

Lesson 9: Operational Procedures

  • Best Practices and Documentation
  • Change Management
  • Workstation Backup and Recovery Methods
  • Explain Common Safety Procedures
  • Environmental Impacts and Appropriate Controls
  • Addressing Prohibited Content/Activity and Privacy, Licensing, and Policy Concepts
  • Communication Techniques and Professionalism
  • Scripting Basics

Remote Access Technologies